21+For adults 21 and over. Play within your limits. Free 24/7 PAGCOR gambling helpline: (02) 8248-9568

Play Safe: Limits, Warning Signs & Free Help

Updated 6 min read

Gaming is entertainment you pay for — never a way to cover bills or win back losses. If it's stopped feeling like a choice, help is free, private and available tonight.

Short answer

If gambling has stopped being fun, call PAGCOR's National Problem Gambling Helpline at (02) 8248-9568. It's free, confidential and open 24/7, and family members can call too. You can also set deposit limits, take a cool-off break, or request self-exclusion from PAGCOR-licensed gaming.

Need to talk to someone now?

PAGCOR National Problem Gambling Helpline · 24/7

(02) 8248-9568

Free and confidential. Trained counselors will listen and can refer you to ongoing support. Worried about a family member? You can call too.

Warning signs to take seriously

  • Playing with money meant for rent, food, tuition or padala.
  • Borrowing, using online lending apps, or pawning things to keep playing.
  • Chasing losses — "isang bawi na lang."
  • Hiding how much you play or spend from family.
  • Feeling restless or irritable when you try to cut back.
  • Thinking about gaming first thing in the morning.

If two or more of these sound familiar, call the helpline. You don't need to "hit bottom" to deserve help.

Tools that actually help

  • Deposit limits: daily, weekly or monthly caps in your casino account settings.
  • Cool-off / time-out: lock your account for a day up to several weeks.
  • Self-exclusion: ask to be excluded from PAGCOR-licensed gaming, through the operator or with PAGCOR directly.
  • Remove the payment path: unlink GCash and Maya from gaming accounts and delete saved cards.
  • Blockers: install a gambling-site blocker on your phone.

The 5 OK Rules

  1. Fun money only. Rent, tuition and padala money never go into a casino wallet.
  2. Set your exits first. A loss limit and a win goal, decided before you log in.
  3. One site, one wallet. Fewer accounts mean fewer impulse top-ups.
  4. No play when stressed, tipsy or awake at 2 AM. Those sessions cost the most.
  5. Tell one person. Someone who knows your limits keeps you honest.

Gaming is only for adults 21 and older. Government officials and employees, and members of the military and police, are barred from PAGCOR-regulated gaming.

Frequently asked questions

Can my family request gambling exclusion for me?
Yes. PAGCOR's exclusion program also accepts requests from immediate family members in certain cases. Call the helpline or contact PAGCOR for the current process.
Is the PAGCOR gambling helpline free?
Yes. The National Problem Gambling Helpline at (02) 8248-9568 is free, confidential and open 24 hours a day, 7 days a week.